Slim Metrix Official Website › Contact
ContactContact the Slim Metrix Desk: Orders, Refunds and Corrections
Two routes, and they do different jobs. Tracking, changes and refunds go to +1 (562) 523-2626 or support@vitahealthsupps.com. Typos, corrections, privacy and press go to contact@Sllimmetrix.com, open Mon to Fri 9:00am to 5:00pm ET. The website address cannot see an order.
Picking the right one saves a day, and picking the wrong one is the commonest reason a simple question takes a week.
Which Slim Metrix route handles what
Six common needs, and which of the two routes each one belongs to.
| What you need | Where it goes | Why |
|---|---|---|
| Where is my parcel | +1 (562) 523-2626 | The order desk can open the record while you are on the line. |
| Change an address before it ships | +1 (562) 523-2626 | Time-critical. An email arriving after dispatch is too late. |
| Start a refund | +1 (562) 523-2626 | The 60-day window is claimed by phone with an order ID, not by email. |
| Ask about an order in writing | support@vitahealthsupps.com | Slower than the phone but it leaves a record. Include the order ID. |
| A typo or an error on this website | contact@Sllimmetrix.com | Corrections go onto the page itself and move the review date forward. |
| Privacy, data or a press question | contact@Sllimmetrix.com | Handled by the same desk that writes these pages. |
The website address cannot look up an order, a parcel, a payment or a refund. That is a permissions boundary rather than a policy.
The order ID from the confirmation email. Every conversation about a parcel, a change or a refund starts with it, and the commonest reason any of the three takes longer than it should is that nobody can find it.
Slim Metrix contact details in full
Two email routes, one phone number and two addresses that do different jobs.
Tracking, changes and refunds
+1 (562) 523-2626
support@vitahealthsupps.com
This is the desk that can see your order. Have the order ID ready.
This website
contact@Sllimmetrix.com
Mon–Fri 9:00am–5:00pm ET
Pages, typos, corrections, privacy and press. It cannot see orders.
Office
320 Park Avenue, Floor 15, New York, NY 10022, USA
The business address. Do not post returns here.
Returns
505 Fifth Avenue, Floor 12, New York, NY 10017, USA
Returns go here, and only after the order desk has issued the address on a call.
The office and the returns address are different buildings. A return posted to the office is the single commonest avoidable delay on a refund, and it can cost a fortnight.
Five things that make a Slim Metrix question faster to answer
Five things to have ready, in the order they usually come up.
None of these is a requirement. All five are the difference between a conversation that ends on the call and one that needs a second call.
Have the order ID in front of you
It is on the confirmation email, and it is the first thing the order desk will ask for. Searching for it while on the phone is the commonest reason a two-minute call becomes a ten-minute one.
Know which pack you bought
Two, three or six bottles. It changes the supply arithmetic, the shipping flag and occasionally the answer.
Know the date you bought it
The 60-day window runs from purchase rather than from delivery or from the first capsule, so the purchase date is the one that decides whether a refund is open.
Read the lot off the base if the question is about a bottle
Lot SLI-26/SL-5338 is the reference for stock shipped through this desk. A different code is a reason to call rather than a fault.
Say what you want to happen
A refund, a replacement, a change of address or just an answer. Saying which at the start saves working it out in the middle.
The same five apply in writing. An email to support@vitahealthsupps.com carrying all of them gets one reply; an email carrying none of them gets a reply asking for them, which costs a day in each direction.
When the Slim Metrix desks are open, and what happens outside those hours
Three routes, their hours, and what to do outside them.
| Route | Hours | Outside them |
|---|---|---|
| Order desk, +1 (562) 523-2626 | Published on the order confirmation | Leave a message with the order ID and a number. Do not leave a card number on any voicemail, ever. |
| Order email, support@vitahealthsupps.com | Monitored on business days | Nothing is lost. It is answered in turn, which is why anything urgent should be the phone. |
| This website, contact@Sllimmetrix.com | Mon to Fri 9:00am to 5:00pm ET | Corrections are read on the next business day and applied to the page. |
The website address cannot see orders at any hour, so an out-of-hours order question sent there is a day lost rather than a day delayed.
Two practical notes. A refund window is counted in days rather than in business days, so a weekend inside the 60 days still counts. And a parcel question is almost always better the following morning by phone than the same evening by email, because the order desk can open the carrier record and an inbox cannot.
What the Slim Metrix desk will never ask you for
Five things nobody from this desk will ever ask for.
A short list, printed because knowing it in advance is the cheapest protection anybody has against somebody impersonating a desk like this one.
- A full card number, by phone, by email or through any form on this website. Payment happens once, on the seller's checkout, at the moment of ordering.
- A password. There is no account on sllimmetrix.com to have one for.
- A bank transfer, a gift card or a payment through any channel other than the original checkout. A refund goes back the way the payment came.
- Remote access to a device, for any reason at all.
- Payment to release a parcel that has already been paid for.
It is not this desk. Hang up or delete it, then call +1 (562) 523-2626 using the number printed here rather than any number in the message you received.
The same applies in the other direction. A refund is started by you calling this desk, not by this desk calling you, and the refund page sets out every step of that process in advance so there is nothing to be improvised on a call.
Write to the Slim Metrix order desk
For anything that is not urgent. Anything time-critical should be a phone call.
Report a correction on the Slim Metrix website
A citation that resolves wrongly, a figure that has gone stale, a sentence that reads badly. All three are worth sending.
Corrections go onto the page itself rather than into a log, and they move the review date in the footer forward.
Slim Metrix contact questions
Which address should I use for a refund?
Neither. Call +1 (562) 523-2626. A refund starts with a phone call and an order ID, and the return address is issued on that call.
Why can the website address not see my order?
Because it is the editorial desk rather than the order desk. They are separate systems, which is also why a correction to a page does not need your order ID.
What are the hours?
Mon to Fri 9:00am to 5:00pm ET for the website address. The order desk publishes its own hours on the order confirmation.
Can I visit the office?
The office address is a business address rather than a shop, and returns go to a different building entirely. Both are printed on this page.
How long does a reply take?
A phone call is answered on the call. Email is slower, which is why anything time-critical should be the phone.
I have a question about an ingredient.
The ingredients page answers most of them with a citation attached. If it does not, write to contact@Sllimmetrix.com and the answer will go onto the page.
Order Slim Metrix with the desk details to hand
One number for orders, one address for corrections, and 60 days in which either might matter.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order Slim Metrix On The Official WebsiteOne capsule a day · 30 per bottle · lot SLI-26/SL-5338
