Slim Metrix Official Website › Refund Policy
Refund PolicySlim Metrix Refund Policy: How to Get Your Money Back
Slim Metrix carries a 60-day money-back guarantee from the date of purchase, opened bottles included. A refund starts with a phone call to +1 (562) 523-2626 and an order ID. Return postage is the buyer's, and the money takes three to five business days to process and five to ten more to reach a card.
Five steps, in order, with the three places a refund usually stalls named before they happen.
The five steps to a Slim Metrix refund
Five steps, and the first one is a phone call rather than an email.
Call the order desk with your order ID
The number is on the order email and in the footer here. The website address cannot see orders, so it cannot start a refund.
Ask for the return address before you post anything
An unannounced parcel can be refused, and a refused parcel is a refund that stalls for a fortnight.
Put your full name, email and order ID inside the box
A box with no name in it is the commonest reason a refund waits.
Post it with tracking, at your own cost
Return postage is the buyer’s. Keep the tracking number until the money lands.
Expect 3–5 business days to process, then 5–10 on the card
Two separate waits, and the second one belongs to your bank rather than the desk.
A parcel posted before a return address was issued, a box with no name or order ID inside it, and a return sent to the office rather than to the returns address. All three are avoidable on the same phone call that starts the process.
Why a Slim Metrix refund starts with a telephone call
Three reasons, and the first one has cost buyers a fortnight before now.
Every other interaction on this website can happen in writing. A refund cannot, and there are three reasons worth giving rather than asserting.
The first is the return address. It is issued on the call, and an unannounced parcel can be refused. Posting first and asking afterwards is the single most expensive mistake available in this process, because a refused parcel comes back to you and the round trip is on you.
The second is the order record. A phone call lets the desk open the order while you are on the line, confirm the purchase date, confirm which pack shipped and tell you on the spot whether the window is open. An email exchange asks those questions one at a time across three days.
The third is the window itself. 60 days is counted in calendar days rather than business days, so a weekend spent waiting for an email reply is two days of window gone. A call on a Friday afternoon settles it.
Why the phone
- Call with the order ID and the return address is issued immediately.
- The purchase date and the pack are confirmed while you are listening.
- Any question about a partial pack is answered by a person rather than by a policy page.
- The whole thing takes about two minutes.
What email costs you
- Email leaves a record, which is genuinely useful if the question is complicated.
- It is slower by two or three days in each direction.
- It cannot issue a return address any faster than the desk can read the inbox.
- The website address cannot start a refund at all, which is the commonest wrong turn.
None of that means email is refused. support@vitahealthsupps.com is monitored and it answers. It is simply slower than the alternative at the one point in this relationship where days are being counted.
The Slim Metrix refund terms in full
Ten terms, printed in full rather than summarised into a sentence.
| Term | What it says |
|---|---|
| Window | 60 days from the date of purchase. Not from delivery, and not from the first capsule. |
| Condition | Opened bottles are included. A guarantee requiring an unopened bottle would not be a trial period. |
| How to start it | A telephone call to +1 (562) 523-2626 with the order ID from the confirmation email. |
| Return address | 505 Fifth Avenue, Floor 12, New York, NY 10017, USA, issued on the call. Do not post before it has been. |
| Return postage | The buyer's cost. Use a tracked service and keep the number until the money lands. |
| What to include | Full name, email and order ID inside the box. |
| Processing | Three to five business days once the return is received. |
| Time to the card | A further five to ten days, which belongs to your bank rather than to this desk. |
| Where the money goes | Back to the payment method it came from. |
| What it is not | A medical promise of any kind. It is a purchase policy. |
The seller's own published terms govern. Where the seller's page prints a longer window than this one, the longer window applies.
Two things about that table are worth saying twice. The window runs from purchase, so a parcel that took a week to arrive has used a week of it. And contact@Sllimmetrix.com cannot start a refund, because it cannot see an order.
What a Slim Metrix refund looks like day by day
Eight stages, and the two at the end that belong to somebody else.
The two waits at the end of the process are the part people are most often surprised by, so here is the whole thing laid out on a calendar.
| When | What happens | Who is doing it |
|---|---|---|
| Day 0 | You buy. The window opens on this date. | You |
| Day 1 to 7 | The parcel travels and arrives. | The carrier |
| Day 1 to 56 | You take one capsule each morning and decide. | You |
| Any day up to 60 | You call, give the order ID and ask for the return address. | You and the order desk |
| The same week | You post the bottles back with tracking, at your cost. | You |
| Two to five days later | The return arrives and is logged. | The carrier, then the desk |
| Three to five business days after that | The refund is processed. | The order desk |
| Five to ten days after that | The money appears on your card. | Your bank |
The last row is the one nobody controls. A refund processed on a Friday can land the following week and that is normal.
Counted end to end, a refund started on day fifty takes roughly three weeks to land. Started on day twenty, it takes the same three weeks and finishes far sooner. There is no advantage to waiting, and the only disadvantage of calling early is that you stop taking a capsule you might have grown to like.
That is the practical argument for deciding at week eight rather than at week nine. The results timeline sets out what to record in the meantime so the decision is made on notes rather than on a feeling.
Partial packs, second orders and other Slim Metrix refund questions
Four situations this desk is asked about, answered before they arise.
A six-pack with four bottles left
Return what you have. The guarantee covers opened bottles, and the desk will tell you on the call what it expects back for the pack you bought.
A second order placed after the first
Each order has its own window running from its own purchase date. Two orders are two conversations and two order IDs.
A gift, or an order placed for somebody else
The order ID is what matters rather than who swallowed the capsules. The refund goes back to the card that paid.
Return postage on a heavy pack
Six bottles costs more to post back than two. That is one of the reasons the two-bottle rung is the sensible first order.
Anything not covered above is a question for the order desk rather than for this page, and +1 (562) 523-2626 answers it faster than any form on this website will.
Who publishes this Slim Metrix website?
- Tsang C, Taghizadeh M, Aghabagheri E, et al. A meta-analysis of the effect of chromium supplementation on anthropometric indices of subjects with overweight or obesity. Clin Obes. 2019;9(4):e12313. PMID 31115179. https://pubmed.ncbi.nlm.nih.gov/31115179/
- Yin S, Zhu F, Liu Y, et al. Effects of silymarin on insulin resistance and sensitivity: A systematic review and meta-analysis of randomized controlled trials. Diabetes Res Clin Pract. 2025;220:112008. PMID 39855603. https://pubmed.ncbi.nlm.nih.gov/39855603/
Order Slim Metrix knowing exactly how a refund works
60 days, opened bottles included, started with a phone call and an order ID.
Two bottles $158 · six bottles $294 · 60-day money-back guarantee
Order Slim Metrix On The Official WebsiteOne capsule a day · 30 per bottle · lot SLI-26/SL-5338
